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Welcome to Logitech Webcam Software (LWS) 1.0

Below are a few tips to help you address some unexpected behavior that may be encountered:



README TABLE OF CONTENTS
  1. OS CONSIDERATIONS
  2. SYSTEM CONSIDERATIONS
  3. VIDEO EFFECTS
  4. CAMERA SUPPORT
  5. TROUBLESHOOTING
  6. VIDEO CALLING SOFTWARE CONSIDERATIONS
  7. FURTHER CONSIDERATIONS
  8. LOGITECH® VIDTM
  9. FOR MORE INFORMATION

OS CONSIDERATIONS

  1. It is always recommended to install the latest and greatest service packs available for the Windows operating system that you are running (e.g. XP 32 SP3, XP 64 SP2, Vista 32 SP1, and Vista 64 SP1). This LWS release will also offer beta level application support for the Beta release of Windows 7. Logitech Tech Support will not be able to address any issues regarding Windows 7 until the new Operating System is officially released and available to the public.
  2. Cameras that are UVC capable can stream video without Logitech drivers; however, for an improved experience and expanded feature set it is recommended to install the Logitech Drivers. The improvements include but are not limited to additional supported resolutions, RightLight and Rightsound technologies, and various Video Effects.
  3. In situations where the camera is used with an Operating System that is not supported, the camera must be UVC compatible. The non-supported Operating System must support UVC drivers. The Logitech Vision Pro was developed specifically with UVC uses on the Apple MAC OS in mind, without any hindrance or limitation to functionality. Other UVC cameras are compatible in such an environment, but the limited feature set statement holds true.
  4. If Windows Installer 3.1 (KB893803) is not installed on the system running Windows XP, the software will do so before continuing installation.
  5. Installation is only possible when installing with administrative privileges.

SYSTEM CONSIDERATIONS

  1. To help improve a potential CPU utilization concern under certain circumstances using Windows Vista refer to http://support.microsoft.com/kb/953228.
  2. It has been observed that AMD processors utilize a bit more CPU than a comparable Intel processor.
  3. CPU utilization may be an issue with systems that are below recommended specifications. Additionally, there may be issues regarding the perception of frame rate and/or image quality degradation when video is used in conjunction with a video calling application. This is usually a result of less than optimal transmissions speed of the network (bandwidth – data upload).
  4. In cases where streaming video results in obscure, unexpected, or multiple shown images, it is required to turn off hardware acceleration. This can be accomplished by running DXDIAG and disabling DirectDraw acceleration. The option along with the button to enable/disable the feature can be found under the Display tab.
  5. To avoid any video or audio compatibility issues, please be sure to have the latest drivers for your video and sound cards installed.
  6. In situations following an installation, one may encounter a timing issue where the LWS application has not recognized the camera. In many situation one of the following approaches will address the issue:
    1. Unplug the camera from the USB and then reconnect to the same port
    2. Unplug the camera from the USB and re-connect to another port
    3. Exit the LWS application and re-launch it. This includes closing the application from the system tray.
  7. It is always recommended to use a High Speed (USB 2.0) supported port. The cameras will stream and function as expected; however, with Full Speed ports (USB 1.1) there will be degradation in image quality and frame rate that can only be addressed by connecting to a High Speed port.
  8. When connecting to USB hubs, there is a possibility of degradation as well because of the length of cable, and power available to the hub (e.g. self powered or not). If a USB hub is necessary, then make sure it is full powered.
  9. Logitech Software may not officially be recognized by all anti-virus software solutions. In situations where the antivirus software flags Logitech components during install one of the two approaches are recommended:
    1. Ensure answering the warning dialogs from the antivirus software allows Logitech components to install. Do not prevent the components from installing.
    2. Quit the installation, and then disable the antivirus software before continuing with the installation.

VIDEO EFFECTS

  1. In order for Video Effects to work, a filter needs to be attached to the supporting application. In situations where Video Effects are not supported with a desired application, a generic error message will be presented. In order to correct this situation, visit the webcam settings pane available on the webcam software ribbon, and select the Application Preferences tab. From here you will be able to add your application to the video effects supported list by selecting the settings option for the Video Effects applications support. If the issue continues to be encountered after enabling the application, contact support.
  2. Not all cameras support all the same Video Effects. If there is a question with regards to the supported Video Effects for a particular camera please refer to Logitech Support website for more information.

CAMERA SUPPORT

  1. If upgrading from an older release, one may observe two driver packages. The legacy driver package retains the drivers from the older release in many cases to help ensure that the camera will continue to function in some capacity if the upgrade results in dropped camera support.
  2. This latest release does not support all cameras. This release is only recommended for the following cameras. The reference to the PID (Product ID), can be referenced under the Driver Properties page.
    1. PID_0802.DeviceDesc="Logitech USB Camera (Webcam 200)"
    2. PID_0804.DeviceDesc="Logitech USB Camera (Webcam 250)"
    3. PID_0805.DeviceDesc="Logitech USB Camera (Webcam 300)"
    4. PID_0807.DeviceDesc="Logitech USB Camera (Webcam 500)"
    5. PID_0808.DeviceDesc="Logitech USB Camera (Webcam 600)"
    6. PID_0809.DeviceDesc="Logitech USB Camera (Webcam Pro 9000)"
    7. PID_080A.DeviceDesc="Logitech USB Camera (Webcam 905)"
    8. PID_08C9.DeviceDesc="Logitech USB Camera (Ultra Vision)"
    9. PID_08CA.DeviceDesc="Logitech USB Camera (Fusion)"
    10. PID_08CB.DeviceDesc="Logitech USB Camera (Notebooks Pro)"
    11. PID_08CC.DeviceDesc="Logitech USB Camera (Orbit/Sphere MP)"
    12. PID_08CE.DeviceDesc="Logitech USB Camera (Pro 5000)"
    13. PID_09C1.DeviceDesc="Logitech USB Camera (Notebooks Deluxe)"
    14. PID_09C2.DeviceDesc="Logitech USB Camera (Communicate STX)"
    15. PID_0990.DeviceDesc="Logitech USB Camera (Pro 9000)"
    16. PID_0991.DeviceDesc="Logitech USB Camera (Pro for Notebooks)"
    17. PID_0992.DeviceDesc="Logitech USB Camera (Communicate Deluxe)"
    18. PID_0994.DeviceDesc="Logitech USB Camera (Orbit/Sphere AF)"
    19. PID_09A1.DeviceDesc="Logitech USB Camera (QuickCam S5500)"
    20. PID_09A2.DeviceDesc="Logitech USB Camera (QuickCam S7500)"
    21. PID_09A4.DeviceDesc="Logitech USB Camera (QuickCam E3500)"
    22. PID_089D.DeviceDesc="Logitech USB Camera (QuickCam E2500)"
    23. PID_08AF.DeviceDesc="Logitech USB Camera (Easy/Cool)"
    24. PID_08D7.DeviceDesc="Logitech USB Camera (Communicate STX)"
    25. PID_08D8.DeviceDesc="Logitech USB Camera (Notebooks Deluxe)"
    26. PID_08D9.DeviceDesc="Logitech USB Camera (IM/Connect)"
    27. PID_08DA.DeviceDesc="Logitech USB Camera (QuickCam)"
    28. PID_08DD.DeviceDesc="Logitech USB Camera (Notebooks)"
    29. PID_092D.DeviceDesc="Logitech USB Camera (Express/Go)"
    30. PID_092E.DeviceDesc="Logitech USB Camera (Chat)"
    31. PID_092F.DeviceDesc="Logitech USB Camera (Express/Go)"

TROUBLESHOOTING

  1. Visit the Logitech Technical Support pages available online to assist with any issue and/or questions you may have. Feel free to visit the Logitech forums to help answer your questions, too.
  2. When an issue is encountered and data collection is required, refer to the Diagnostic tool provided. Locate the Webcam icon on the system tray, and then right mouse click on it. Select the Diagnostic tool option, and choose the save as option if necessary.
  3. It is only possible to stream video from one application at a time. In situation where one attempts to stream video and the video is streaming within another application, the subsequent application stream will fail. User will be notified that the camera is already in use. Refer to the running process and close the application streaming. In many cases the issue is a result of attempting to use a video calling application when either another video client is in use, or LWS is streaming.
  4. In some cases recording a video may result in a generic error. This is usually attributed to either disk space or microphone issue. Separate test and validation of the audio device is recommended.

VIDEO CALLING SOFTWARE CONSIDERATIONS

  1. In cases where there are issues setting up and using a specific video calling application, it is recommended to contact them directly to assist with the setup. You can also refer to our FAQ’s provided on our technical support page to assist with the common areas of concerns with setup as it pertains to using a specific video calling application.

FURTHER CONSIDERATIONS

  1. For those cameras supporting auto focus, there may be times that auto focus continues to adjust when the area of interest remains complete still.
  2. The email feature available with LWS is dependent on MAPI (Windows Messaging API) compliance of the underlying MAPI client. If the desired email client is not MAPI compliant, then the email will not attach the desired picture. Many internet based email clients are not MAPI based.
  3. When using various video clients in conjunction with video effects, slow connections resulting from the network bandwidth or specific limitation of the IM client can result in a very static (unanimated) experience.
  4. There are some video clients that may require the video effects to be enabled twice. The first attempt will fail; however, all subsequent uses will succeed.
  5. To present available hot key support within the application press the <ALT> key. Once the <ALT> key is pressed, the supported hot keys available will be identified.

LOGITECH VID

For any inquiries regarding Logitech Vid please refer to: http://www.logitech.com

FOR MORE INFORMATION

For additional troubleshooting information, the latest software, and to contact us, please visit us at the Logitech web site:

Web Page: http://www.logitech.com
FTP Site: ftp://ftp.logitech.com/pub

Logitech Inc.
6505 Kaiser Drive
Fremont, CA 94555-3615

(800) 231-7717 Sales and Information Center
(702) 269-3457 Technical Support


Logitech Europe S.A.
Z.I. Moulin du Choc D
CH - 1122 Romanel-sur-Morges
Switzerland

+41 (0)22-761 40 24 (English) - Product Information (Infoline)
+41 (0)22-761 40 25 (English) - Technical Help (Hotline)

For all European addresses and technical support phone numbers see the manual.

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